FAQ — Frequently Asked Questions
Expanding into the Turkish e-commerce market comes with many questions — from customs regulations and marketplace requirements to warehouse technology and shipping logistics. Below you will find answers to the most common questions our clients and prospective partners ask about FulfillmentTR’s services. If you do not find the answer you are looking for, please do not hesitate to contact us directly.
General Questions
What is FulfillmentTR?
FulfillmentTR is a technology-driven third-party logistics (3PL) provider based in Turkey, specializing in end-to-end fulfillment services for international e-commerce brands. We handle warehousing, order processing, customs clearance, marketplace integration, and last-mile delivery so that global sellers can reach Turkish consumers without establishing a local entity. Our mission is to remove every barrier between your brand and the fast-growing Turkish online retail market.
Who are your services designed for?
Our services are designed for international e-commerce brands, direct-to-consumer (D2C) companies, and online retailers that want to expand into the Turkish market. Whether you are a startup shipping a few hundred orders per month or an established brand processing thousands of orders daily, our scalable infrastructure adapts to your needs. We serve clients across industries including fashion, beauty, electronics, health supplements, home goods, and more.
Where is your warehouse located?
Our primary fulfillment center is strategically located in Istanbul, Turkey. Istanbul sits at the crossroads of Europe and Asia, providing excellent logistics connectivity and access to major shipping routes, customs facilities, and last-mile carrier networks that cover the entire country. This central location enables fast delivery times to all regions of Turkey.
What technology do you use in your warehouse?
We operate a state-of-the-art automated fulfillment center powered by Knapp warehouse automation systems, including the OSR Shuttle™ goods-to-person technology. This advanced automation enables us to achieve a 99.9% order accuracy rate, faster pick-and-pack cycles, and highly efficient inventory management. Barcode verification at every stage ensures that the right products reach the right customers every time.
Do I need a Turkish company to sell in Turkey?
No, you do not need to establish a Turkish company. FulfillmentTR acts as your local partner, handling customs importation, tax compliance, and marketplace operations on your behalf. We provide the legal and logistical framework that allows foreign brands to sell in Turkey without setting up a local entity, saving you significant time and administrative costs.
What is AKA Technic?
AKA Technic is the parent technology and logistics company behind FulfillmentTR. With deep expertise in warehouse automation, supply chain engineering, and cross-border commerce, AKA Technic developed the FulfillmentTR platform to offer international brands a seamless gateway into the Turkish e-commerce market. The company’s engineering heritage ensures that our fulfillment operations run on world-class technology and infrastructure.
Customs & Import
How does customs clearance work for imported goods?
FulfillmentTR manages the entire customs clearance process on your behalf. We prepare and submit all required documentation, coordinate with Turkish customs authorities, handle duty and tax calculations, and ensure your goods are released and transported to our warehouse as quickly as possible. Our experienced customs brokerage team navigates the complexities of Turkish import regulations so you do not have to.
What is the de minimis threshold in Turkey?
The de minimis threshold in Turkey is 30 Euros. Shipments valued below this amount may be exempt from customs duties, although VAT and other processing fees may still apply. For commercial bulk imports destined for our fulfillment center, standard customs procedures and duties apply regardless of individual item value. Our team provides detailed cost breakdowns during the quoting process.
What documents are needed for importing goods into Turkey?
Typical documentation includes a commercial invoice, packing list, bill of lading or airway bill, certificate of origin, and any product-specific compliance certificates (such as CE marking, TITCK approval for cosmetics, or BTGM certification for electronics). FulfillmentTR guides you through the exact requirements for your product category and handles document preparation and submission to customs authorities.
How long does customs clearance take?
Standard customs clearance typically takes 2 to 5 business days, depending on the product category, documentation completeness, and whether physical inspection is required. With our experienced customs team and pre-established relationships with authorities, we consistently achieve faster clearance times than the industry average. We keep you informed of status at every stage.
Are there restricted product categories in Turkey?
Yes, certain product categories require special permits or are restricted for import into Turkey. These include pharmaceuticals, certain food items and dietary supplements, cosmetics requiring TITCK (Turkish Medicines and Medical Devices Agency) approval, electronics needing BTGM certification, and hazardous materials. Our compliance team will advise you on regulatory requirements specific to your product line during the onboarding process.
Marketplace & Sales Channels
Which marketplaces do you integrate with?
We provide full integration with Turkey’s leading e-commerce marketplaces, including Trendyol, Hepsiburada, Amazon.com.tr, and N11. Our system connects directly to each marketplace’s API for real-time order syncing, inventory updates, and automated fulfillment workflows. These four platforms together account for the vast majority of online retail traffic in Turkey.
Can I sell on multiple marketplaces at once?
Absolutely. Our centralized platform manages inventory and orders across all connected marketplaces simultaneously. Stock levels are synchronized in real time, preventing overselling and ensuring consistent product availability whether a customer shops on Trendyol, Hepsiburada, Amazon.com.tr, N11, or your own webshop. This multi-channel approach maximizes your reach and sales potential.
Do you help with marketplace seller registration?
Yes, we assist with the seller registration and onboarding process for all major Turkish marketplaces. This includes preparing required documentation, navigating platform-specific requirements, setting up product listings, and configuring integration feeds so you can start selling as quickly as possible. Our marketplace specialists have deep experience with each platform’s policies and best practices.
Can I also sell through my own webshop?
Yes. In addition to marketplace channels, FulfillmentTR integrates with popular e-commerce platforms such as Shopify, WooCommerce, and Magento. Orders placed on your own webshop are automatically routed to our fulfillment center for picking, packing, and shipping, just like marketplace orders. This gives you full flexibility to build your own brand presence alongside marketplace sales.
Fulfillment & Shipping
How fast are orders processed and shipped?
Orders received before the daily cut-off time are processed and shipped the same day. Our automated warehouse systems powered by Knapp OSR Shuttle™ technology enable rapid pick-and-pack operations, dramatically reducing the time between order placement and dispatch. Same-day shipping ensures your customers enjoy fast delivery, which is critical for marketplace seller ratings and customer satisfaction.
Which shipping carriers do you work with?
We partner with Turkey’s leading cargo and courier companies, including Yurtiçi Kargo, Aras Kargo, Sürat Kargo, MNG Kargo, and PTT. We select the optimal carrier for each shipment based on destination, package size, and delivery speed requirements. Our high shipping volumes enable negotiated rates that we pass on to our clients, ensuring cost-effective and reliable last-mile delivery.
Do you handle returns and reverse logistics?
Yes, we provide complete returns management as part of our fulfillment services. Returned items are received at our warehouse, inspected for condition, and either restocked into inventory or processed according to your instructions (such as disposal or return-to-sender). Our system updates inventory levels in real time and provides full visibility into return status, reasons, and trends.
What is your order accuracy rate?
Our order accuracy rate is 99.9%, achieved through our Knapp-powered automated fulfillment systems. The OSR Shuttle™ goods-to-person technology, combined with barcode verification at every stage of the pick-and-pack process, virtually eliminates errors. This industry-leading accuracy reduces costly re-shipments, improves customer satisfaction, and protects your brand reputation on competitive marketplaces.
Can I track my inventory in real time?
Yes. Our client dashboard provides real-time visibility into your inventory levels, inbound shipments, order status, and fulfillment performance metrics. You can monitor stock across all sales channels, set low-stock reorder alerts, and access detailed reporting and analytics at any time. The dashboard is accessible from any device and designed to give you complete control over your supply chain.
Pricing & Getting Started
How is pricing structured?
Our pricing is transparent and modular, based on the services you use. Core components include warehousing fees (calculated per cubic meter per month), pick-and-pack fees (per order), and shipping costs (based on negotiated carrier rates). Additional services such as customs brokerage, marketplace management, and returns processing are quoted separately. We provide a customized proposal after understanding your product dimensions, order volumes, and specific service requirements.
Is there a minimum order volume?
We work with brands of all sizes and do not impose a strict minimum order volume. However, our infrastructure and pricing are optimized for sellers processing at least 100 orders per month. During our initial consultation, we will help determine whether our services are the right fit for your current scale and growth trajectory, and we can suggest a phased approach for brands that are just entering the market.
How do I get started with FulfillmentTR?
Getting started is simple. Contact us through our website or send an email to schedule a free consultation. We will discuss your products, target market, and specific requirements, then provide a tailored proposal with transparent pricing. Once you approve, our onboarding team guides you through system integration, initial inventory shipment, and launch preparation.
How long does onboarding take?
Typical onboarding takes 2 to 4 weeks from agreement signing to your first live order. This includes system integration and API connections, marketplace account setup, initial inventory shipment and customs clearance, warehouse receiving and quality checks, and end-to-end testing. Our dedicated onboarding manager coordinates every step to ensure a smooth and efficient launch into the Turkish market.